What's new in Troopr Jira Bot

Make Jira 3x faster & delightful with Troopr Jira bot. Follow new features and improvements to Troopr Jira Integration here.

June 28, 2021 - Discuss and sync issue updates in Slack

Discuss and sync issue updates in Slack

You can now enable/disable channel level thread sync as part of the Jira notification subscription configuration.

When thread sync is enabled, issue creation/updates in Jira will start a thread in Slack where further discussions will be actively synchronized with Jira. Read more about channel notification configuration here.

Fixes and enhancements:

  • Fixed issues that prevented some users from performing Jira unfurling in Slack

  • Made minor improvements to multi action attachment

  • You can now set a channel for support as a part of channel settings in Slack

  • Ticket view now shows all the important fields in Slack

  • Made improvements to Jira server onboarding

June 9 - Emoji ticket creation in Slack

Emoji ticket creation in Slack

You can now create Jira tickets from Slack messages using a simple ticket emoji. Read more about issue creation here.

Fixes and enhancements:

  • Added request type field in the ticket creation form

  • Fixed issues with automatic user syncing from Slack and user mapping to Jira

  • New lines in Slack messages are handled during quick ticket creation

  • Made minor improvements to search command in Slack

  • Admins can now sync users from Slack manually

  • Jira bot now supports “update status” and “add comment” commands in Slack

June 2 - Separate toggle button for “Thread Sync” and “Unfurl”

Connection settings

You can now set your preferences for Thread Sync and Unfurl under settings. This setting is available in the Connection settings page.

Fixes and enhancements:

  • Fixed “Issues by Status” report to handle cases when the number of issues are high

  • Comments in the threads shows complete text without truncating

  • Fixed webhook issues in the Slack grid for Jira cloud

  • Fixed issues with the “Custom report” for jql configuration for all the Jira Service Desk projects

  • Thread sync functionality is now working across all the workspaces in Slack grid

  • Report creation form will now show a warning message when JQL has issues more than the report limit

  • Fixed issues with the Channel reports & nudges webpage

  • Multiple bug fixes and UI enhancements in web app and settings

  • Fixed issue with “channel reports & nudges” run now option

  • Multiple enhancements in ticket listing, creation and edit modal

  • You can now choose to setup personal notifications for “Issues reported by me”

Apr 12 - Improved View Issue support, Sub task support

Improved "View Issue" support

Now you can view Jira issue with issue details, subtasks, attachments, comments and frequent actions all in one place.

View issue support

Sub task support

Now you can add and manage sub tasks to any issue in Slack. See the action in Jira issue card in Slack in the "Select an action" dropdown.

Sub task support

Fixes & enhancements

  • Fixed issues with Slack user profile update sync failing in some scenarios

  • Fixed "Issues by Reporter" report to handle cases when the number of reporters is high

  • Fixed Jira issue status update to also update the corresponding comment in Jira

  • Troopr web app - paginated lists now allow page size configuration

  • Task it message action in Slack handles rich text formatting better

  • Fixed problems with "Issues Missing Estimate" report

  • Fixed a bug with engagement data when multiple Check-ins instances triggered on same day

  • Reduced verbosity of messages in Thread Sync

  • Fixed problem in issue creation form with number fields in some Jira projects

Apr 5 - Threaded notifications, View Issue Support

Threaded active notifications

Threaded notifications

Jira notifications can now be posted in Slack thread allowing for a more compact notification format and less noise in the channel. The Slack thread can also be configured to auto sync future updates from Jira to Slack and vice versa. This can be a better way to track and monitor tickets in Slack. These options are now configurable in the notification subscription configuration.

View Issue Support

You can now open Jira issues in view mode similar to opening issue in Jira web app. This action will open a popup with all the issue details organized for easier consumption. It will also contain shortcuts to relevant actions. Check out by clicking on View action in a Jira issue card in Slack.

Fixes & enhancements

  • Now you can submit feedback on Troopr from the web app (similar to how it is done in Slack)

  • Empty sprints no longer show up in the Sprint velocity report

  • Fixed an issue where channel list count was showing incorrectly in dashboard

  • Fixed an issue with timezone updates in Slack not syncing with Troopr user profile

  • Improved search behavior in Find action and during /t find

  • Fixed an issue with default values not populating in list field types sometimes

  • Channel configuration in Troopr web app will now show who set it up

  • You will now see acknowledgement in a popup on creating a new Check-in

  • Fixed an issue with incorrect date in Check-in last updated time

Mar 26 - Dashboard metrics, Reports landing page

Dashboard metrics

Troopr usage metrics is now available in the Troopr web Dashboard. This includes number of active users, activity and others in the current and past 30 day periods.

Dashboard metrics

Jira Reports Listing & landing page

Jira channel reports list can now be filtered and sorted to get to your report faster. Channel reports also have a dedicated landing page, so when you click on the report link in Slack, you will be directed to the report page where you can manage the report.

Fixes & enhancements

  • Fixed an issue where Jira issues types will not show for non-english characters.

  • Recent Comments in Thread Sync should will show recent up to 5 public comments

  • Fixed issues with syncing profile updates for new member from Slack to Troopr

  • Disabled auto unfurling of blockkit links to external websites for subscription status messages

  • Troopr will attempt to mark Slack message sender as requestor during "Task It" action

  • Thread Sync can now be started or stopped in any Slack (issue card) message

  • Team mood Checkins now show chart representing mood score for selected period

  • Checkin insights page has option to download engagement data along with responses

  • Checkins are auto enabled now after creation

Mar 22 - New sidebar, Multi-msg actions in DM

New sidebar UI

New sidebar

Cleaner and more organized sidebar allows more space for content and scales better for upcoming new features in Troopr.

Support for multi task it for DM channels (Beta)

Now Jira service desk agents can convert multiple messages in DM channel conversation to Jira ticket and also start an active sync thread that continuously and automatically updates the Jira ticket with the Slack conversation. The feature is in Beta. Request the team ([email protected]) for early access.

Fixes & enhancements:

  • Jira charts now perform consistently in high load scenarios

  • Jira comments form now shows most recent on top

  • Jira thread sync now handles permission issues during comment updates gracefully

  • Jira notifications now support when a comment is added alongside an attachment

  • Jira notifications now show longer comment text before truncating

  • Jira notifications now handles comments with visibility restrictions better

  • Jira notification subscription form will now warn about existing subscriptions

  • Slack user name, profile pic updates now auto-sync into Troopr

  • Jira velocity chart fixes including reversing sprint order, showing time in hours

  • Jira log time form now show current time auto selected for start time

  • Jira Unfurl now works on edited messages in Slack

  • Jira thread sync feature now alerts relevant users during updates

  • Troopr workspace switcher in webapp shows workspaces list in alphabetical order

Mar 15 - Auto-assign & Custom Help Docs


Now you can configure issue creator to automatically be assignee based on channel preference.


Custom Help Docs

Customers can now set their own help desk link if they have their own getting started material for their team. This setting is available in the Feedback settings page. This will update the links to Help docs everywhere within Troopr.

Custom help docs

Fixes & enhancements:

  • Fixed a report bug that caused failures in high load scenarios.

  • Channel configurations dont show up sometimes in list in web app.

  • @mention in Slack now will render properly in Jira comment and description

  • Fixed an issue with EPIC linking during issue creation

  • Order of sprints in velocity report will now always be in sequence

  • Task Check-in Jira activity log design is now easier to read and more compact

  • Thread Sync - Delete comment in Jira now syncs into active thread

  • Unfurl now defaults to thread mode in all new workspaces

  • Now you can access custom report in personal reports as well

  • Issue listing filters now show if filters are applied over and above default channel project

  • Task it action behavior in thread updated

  • Planning poker Check-in now supports answering along with reason in web app

  • Planning poker Check-in can now be re-used with optional updates to configuration

  • Retro Check-in Action Items is read-only except for participants & administrators

  • Check-in skip feature will be disabled after wait time when "late Check-in" is disabled

  • Dashboard reports (creation & editing) always checks if user has verified his Jira account

Mar 8 - Customize Unfurl behavior, issue list sorting in Slack

Customize unfurl behavior

More granular Unfurl configuration

Now you can choose how Troopr expands context when Jira issues are mentioned in Slack. You can also completely disable this behavior. See configuration in Connection page for details.

Sorting issue lists in Slack

Sorting issue list in Slack

You can now choose to sort list of issues that show up when you type /t list or in Slack apphome. Troopr will also remember the settings per channel. Try it in any channel to see how it works.

Mar 1 - Fixes and more fixes

Fixes & enhancements:

  • Users can now reset channel settings for channel

  • Planning poker Check-in can now be setup and edited in webapp

  • Thread Sync now supports @mention formatting

  • Thread Sync now supports comment edits updates from Jira

  • Fixed bug in answering Check-in from web app where previous answer was disappearing from screen

  • Fixed bug in editing old JQL reports - in some old JQL reports editing was not working

  • Custom Report template now supports custom JQL data source

  • Fixed bug where some channel configurations wont show in channel preferences page

  • Fixed Velocity report bugs where it was showing wrong labels

  • User mapping page now shows count of users who have verified account

  • User mapping page allows filtering in user mappings table

  • Issue creation form now loads faster

  • New users in Slack workspace will now be auto mapped to linked Jira account

  • Planning poker Check-in - minor design updates to answer form & report

  • Command support for issue linking: /t link <source issue key> <link-type> <target issue key>

  • "User Mapping" page now accessible only by admins or connection owner

  • Retro Check-in - in case of skip or leave states, vote and comment options will be disabled

  • Retro Check-in Action Items will be read-only except for participants/admins

  • Jira notification fix - when user changes the status & comments at the same time, comment notification is no longer missed

  • Thread Sync fix: when issue status is changed with comment, issue card in thread is updated

Feb 22 - Introducing Thread Sync

Thread Sync

Thread sync

Troopr now supports 2 way realtime issue syncing in Slack. Conversations in an active thread in Slack will becomes comments in Jira for the linked issue. Any update to the issue in Jira will also show up in the thread, always and in realtime. Read more about it here.

Slack Grid support enhancements

Users navigating across workspaces in Slack Grid will now have a more seamless experience

  • Troopr shows shared channel reports in all relevant workspaces in Grid

  • Troop shows shared channel configuration in all relevant workspaces in Grid

  • Troopr auto-syncs user preferences across workspaces in the Grid

These features are in addition to the Jira admin and user connection configuration propagation across workspaces in Grid released earlier.

Other enhancements

  • Troopr Launcher - minor design changes for easier accessibility of frequent actions

  • Burndown chart report now has "Show issues" button

  • Support for custom base URL for migrated Jira instances

  • Issue listing by board now picks up board configured in the channel defaults

  • Multiple bug fixes in issue listing and notifications

Feb 8 - New Dashboard and more enhancements

New Dashboard

The new Troopr web Dashboard page will be the default landing page. Other than the personal reports which you could always configure here, the new dashboard has shortcuts to important pages for managing your Check-ins, Jira account and more. Login to https://app.troopr.io and see for yourself.

Support for Atlassian Billing

Troopr subscription can now be attached to Atlassian Billing. This allows customers to pay via their existing Atlassian payment profile. Troopr will sync the license in your linked Atlassian account when you choose to enable it.

Link Issues

Now you can link Jira issues with a easy "Link Issue" action in the issue card in Slack

Troopr channel onboarding

Troopr will take user through a new onboarding process and allow user to choose if they want notifications and / or reports in the channel

Other enhancements

  • Previous answer in Check-in report - Standup Check-ins now include answers from the previous instance in the answer form and in the Check-in report

  • Late submission and update - Task Check-in - updated design to be glance friendly for longer reports

  • Troopr handles cases when app is accessed from a Grid member workspace where it is not installed. More Grid workspace bugs resolved.

  • Adding user to an existing Troopr workspace in Grid now automatically replicate his Jira access. Removing user, removes his token from that workspace.

  • Billing module now handles payment failures with support for self service resolution options

  • Checkin : Users removed from Slack workspace are removed from all Check-ins

  • Jira - Board lists in Slack now shows board type (Kanban / Scrum)

  • Slack app dashboard (apphome) now shows last refresh time

  • Edit modal now allows changing Sprint

  • Workspace picker now shows full name

  • Invalid JQL in issue listing filter is handled gracefully

  • Task Check-in - fixed bug: participant Jira account verification status shown incorrectly sometimes

  • Updated design for Jira notification ACK msg in Slack channel

  • Jira channel default modal - fixed bug: when user has permission to browse project but not to create issue

  • You can now delete Channel defaults configuration if you have permission

Jan 19 - New Pricing and Billing Profile Management

New Pricing Launched

Workspace administration and few more premium features launched as part of "Premium" plan. Learn more about the new pricing options here.

Billing Profile Management

Customers can now manage their Billing profile in Troopr customer billing portal. The new portal will allow customers to

  • Update payment method

  • Download Invoices

  • Change Troopr subscription plan

  • Update Billing profile information

Only workspace administrators will have access to the customer Billing portal. Read more about it here.

Other enhancements

  • Jira reports drill through button "Show Issues" will now show the results in thread

  • Check-ins can now have multiple admins. Read more here

  • Fixed missing Jira activity log in Jira Standup (Task Check-in)

  • Fixed issue with showing default reporter value in issue creation form

  • Fixed issues with setting default project tracker for the workspace

  • Fixed missing custom message bug in Custom JQL report

  • Task Check-in now shows activity log only from the configured Sprint

  • Task Check-in - fixed engagement metric calculation bugs

  • When Slack message is converted to issue with "Task It" action, Troopr will use the sender of the Slack message as reporter of the issue

  • Minor improvements to Jira Report design

  • Admin access control enabled for Jira user mapping feature

Jan 13 - Workspace and Channel Administration

Workspace administration

The person who installed Troopr is the Troopr workspace administrator by default. Now you can add more administrators using Troopr workspace administration feature. Add any member of the workspace as administrator. Read more about workspace administrator privileges here.

Channel Administration

Configure Channel administrators and restrict access to channel configuration. For example, if you integrate with Jira Service Desk projects, you can setup the agents as channels administrators for IT helpdesk channel, so customers reporting issues in the channel will be restricted. Read more about it here.

Other enhancements

  • Checkins late submission can now be disabled. Read more about it here.

  • Sharing Jira issue to a private channel is now restricted unless Troopr is a member

  • Dismiss button now made available in most of Troopr's messages

  • Listing scheduled reports in Slack now supports pagination

  • "Show Activity" message design now consistent with typical notification design

  • Jira grouped notifications now show most recent update on top

  • Users without Jira account mapping are also shown in Task Check-in participant list

  • Retro Check-in webapp report now support Jira issue mentions like in Standup Check-ins