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Troopr Project
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What is Troopr Project?
Getting Started (Admin)
Getting Started (Team)
Slack grid support
Install & Setup
Install Troopr
Initial Setup (Cloud)
Initial Setup (Server / DC)
Link / Unlink your Jira account
Configuring Jira Webhook
Mapping your team members
Notifications
Channel Notifications
Personal Notifications
Reports & Nudges
Schedule Jira Reports in Slack
Schedule Jira Nudges in Slack
Schedule Custom Reports
Private Jira Reports in Slack
Jira issue actions in Slack
Create issues in Slack
Issue Creation Defaults
Attach files to Jira issues
Multi Message Action
Search Jira issues in Slack
Schedule Jira Issues in Slack
Jira Dashboard in Slack
2way Jira ticket sync in Slack
Adding multi messages as Comments to the ticket
Troopr commands for Jira
Create ticket on behalf of others
Setting Channel Defaults
Setting Personal Defaults
Administration and access
Add a workspace administrator
Restrict Channel Configuration Access
changelog
What's new in Troopr Projects
What's new in Troopr Jira Bot - 2020
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Mapping your team members
Map Slack accounts to Atlassian accounts for your team members using "User Mapping" feature in Troopr. Mapping team member accounts lets them to
  1. 1.
    Browse issues assigned to them in Troopr Assistant "Home"
  2. 2.
    Get personal notifications for @mentions
  3. 3.
    Fetch Jira activity log for Check-ins (Troopr will fetch Check-in participant's recent activities from Jira)
User mapping does not allow any Jira actions beyond above 3. For any other actions, user has to verify his Jira account in "Personal Preferences" page
To setup "User Mapping", click on "Map team members" link in "Troopr Assistant Home" footer section in Slack.
You will be redirected to "User Mapping" page. Alternatively you can get to this page by navigating to Troopr web app and then to "Jira Bot" and then to "User Mapping".
To create/update mapping, click on "New Mapping" and match "Slack user" and "Atlassian user" for a team member and submit.
Repeat for every team member you want to map.

Automatic Mapping of Users

When your workspace is connected to your Jira domain, Troopr will attempt to automatically map Jira accounts to Slack accounts based on confidence in profile match.
Troopr may be able to map up to 100% of the accounts depending on your Jira setup. Mapped accounts will show up as unverified in the "Jira User mapping" page of Troopr web app. You can see the list of mapped accounts by clicking on "Map team members" link in Home tab of "Troopr Assistant" app in the footer section. For the accounts that Troopr is not able to map, you can use the manually map them by clicking "New Mapping" (as described in above section).
Only verified users can take full advantage of Troopr to create/update issues, setup channel configurations, use Jira reports for Slack and more. Unverified users can verify their Jira account by clicking on the "Jira Login" button in the home tab of "Troopr Assistant" in Slack. Alternatively they can navigate to Troopr web app and then to "Jira Bot" and then to "Personal Preferences" page and then click on "Login to Verify" button.
Install & Setup - Previous
Configuring Jira Webhook
Next - Notifications
Channel Notifications
Last modified 11mo ago
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Automatic Mapping of Users